Frequently Asked Questions

Phone our secretaries Jenny and Natasha on (09) 366 9100

If you have pelvic pain, sexual dysfunction or a recent change in bowel/bladder habits it is expected you would have seen a doctor first and a referral would have been received at our clinic. However you can make an appointment without a referral. In that case please bring any relevant test results or correspondence with you

Not unless you request a letter to be sent by mail. When your doctor refers you to physiotherapy you then call the clinic (ph. 09 366 9100) to make an appointment. A text reminder is sent the day before your appointment

Please allow up to 1 hour.

These are usually up to 30 minutes. Some complex cases will need an hour follow up. If you are a returning patient not seen in the past year please book an hour appointment always.

At Parnell there is limited free parking in spaces marked 'Auckland Urogynaecology' at the far end of the underground carpark. Also there is metered parking on Titoki St.

Dress in your normal clothing for the first appointment.

Yes as long as you are well.

If an issue with the pelvic floor is identified then an internal examination is the best way to assess muscle function. Pelvic Health Physiotherapists are especially qualified to perform these examinations for your benefit. An internal examination may be offered at your first or at a later appointment and only performed with your consent.

This depends on your policy regarding cover for physiotherapy. Payment is made at the end of each appointment then you claim from your insurer.